Cancellation / Refund / Return of Products

Buyers are eligible to cancel the purchase anytime so long the products under the returnable category have not been shipped. Once the products are shipped, return process will take place rather than cancellation process.

Buyers may request for return of purchased items at any time within 7 days from the date of receipt. With respect to return-related matters, relevant laws and regulations shall prevail over the terms and conditions suggested by sellers.

Return costs shall be borne by the party attributable to the return request, such as:

Buyer

  • where the return is due to his/her change of mind; and

Seller

  • where the return is due to the defects in the product, delivery delay or delivery of the incorrect product.

Upon completion of the cancellation or the return process, Race2buy shall refund the purchase to the buyer after consideration of the shipment charges respectively.

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