Frequently Asked Questions

SHIPPING

Can I choose my own logistics company for delivery?

Only seller determines the logistics company for delivery as they are responsible for the shipping fees.

How do I calculate my shipping fees?

For buyers’ perspective, all products on Race2buy are free of shipping fees.

How to check my order? What is my order's Shipping Status?

Go to "track your order", key in your order ID and billing email. You will be able to track your parcel status.

PAYMENT

What Payment Methods Are Accepted?

We accept FPX, visa card, master card, Debit card, Boost pay and Paypal payment.

How do I get a receipt/invoice for my order (buyer)?

Go to "My account", click the "order" tab, you will see an invoice tab next to your order number. Click it to download the store invoice in pdf format.

How do I (seller) withdraw from my account ?

Seller needs to submit a withdrawal request to Race2buy. Race2buy will then process accordingly. Every successful withdrawal request will be charged of RM0.20. The days available for withdrawal will be every Monday to Wednesday. Payment will reach within a week.

How is the Race2buy’s Withdrawal Process (Seller)?

After buyer completes an order, the seller will arrange the ordered product for shipping. There are 2 situations here that fulfill the criteria for withdrawal. Situation 1: Buyer orders a product. >> Seller arrange product for shipping. >> Customer receives the product. >> Customer confirms the product is in good condition. >> Customer accepts the product and manually updates the order status in Race2buy (Marked As Received). >> After the customers’s status becomes marked as received, the seller is eligible for withdrawal after T+7 days. Situation 2: Buyer orders a product. >> Seller arrange product for shipping. >> Customer receives the product. >> Customer confirms the product is in good condition. >> Customer does not accept the product but does not reject either. >> After 7 days, customers’ status will automatically be remarked as marked as received. >> After the customers’ status becomes marked as received, the seller is eligible for withdrawal after T+14 days.

Return / Cancellation / Refund of products

What items are eligible for return?

Items that are under the returnable category. Buyers are eligible to cancel the purchase anytime so long the products have not been shipped. Once the products are shipped, return process will take place rather than cancellation process.

What is the return policy ?

Buyers are eligible to cancel the purchase anytime so long the products have not been shipped. Once the products are shipped, return process will take place rather than cancellation process. For more details please refer to Race2Buy "Refund & Return" policy.

When will I get back my refund if my return of products is accepted?

Once the seller acknowledges the receipt of the return product, Race2buy aftersales team will process accordingly. A minimum of 14 days will be required for the gateway to release the payment back to the buyer.

When can I cancel my order? Is there a penalty?

Buyers are eligible to cancel the purchase anytime so long the products have not been shipped. Once the products are shipped, return process will take place rather than cancellation process. In the event where delay is more than 3 business days after the deadline set by the third party vendors, Race2buy reserves the right to cancel the transaction and shall not be liable for any loss or damage to the buyer. Sellers shall take all reasonable actions for buyers to receive purchased items within the time period specified by the seller on the item detail page.
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